Last Updated: August 14, 2026

This Refund Policy explains when customers may be eligible for a refund for paid learning plans and digital services purchased through Haohin.

Haohin provides digital learning content and online services that may become available shortly after payment is confirmed. Because customers may receive immediate access to paid digital content and features, purchases are generally final except where a refund is permitted under this Policy or required by applicable law.

By purchasing a paid Haohin plan, you acknowledge and agree to this Refund Policy together with our Terms of Service and Payment Policy.

1. Refund Eligibility

You may be eligible for a full or partial refund in circumstances including:

  • You were charged more than once for the same purchase due to a payment or system error.
  • Haohin successfully received your payment but failed to activate the purchased learning plan, and the issue cannot be resolved within a reasonable period after you notify us.
  • A material technical failure attributable to Haohin prevents you from accessing or using a substantial part of the paid service, and Haohin is unable to resolve the issue within a reasonable period.
  • The paid service provided is materially different from the description presented to you at the time of purchase.
  • Haohin permanently discontinues a paid service during your applicable access period without providing a reasonable alternative or remedy.
  • A refund is required under applicable consumer protection or other mandatory law.

Eligibility will be determined based on the circumstances of the transaction, account status, service usage, technical records where relevant, and applicable law.

2. Refund Request Period

Customers should submit an eligible refund request within 7 days after the relevant purchase or after becoming aware of the issue giving rise to the request.

Submitting a request within 7 days does not create an unconditional right to a refund.

The request must still satisfy the eligibility requirements described in this Refund Policy.

Where applicable law provides a longer period or additional cancellation or refund rights that cannot legally be restricted, those statutory rights will apply.

3. Digital Content and Immediate Access

Haohin provides digital learning content and online functionality rather than physical goods.

Once payment is confirmed, customers may receive access to lessons, learning materials, pronunciation tools, AI-powered features, and other paid content associated with the purchased plan.

Accordingly, Haohin does not generally provide refunds solely because a customer changes their mind after access to the purchased digital service has been provided.

This rule does not limit any cancellation, withdrawal, refund, or other consumer right that cannot lawfully be excluded.

4. Non-Refundable Circumstances

Unless required otherwise by applicable law, refunds will generally not be provided where:

  • You simply change your mind after purchasing the service.
  • You no longer wish to study Chinese.
  • You do not have sufficient time to use the service.
  • You fail to use some or all of the purchased access period.
  • You do not achieve your desired learning outcome.
  • You expected a particular level of language proficiency within a particular period.
  • You purchased the wrong plan despite the plan information being clearly displayed before payment.
  • You did not use the service even though Haohin made the purchased service available.
  • Your inability to use the service results from your own device, browser, microphone, Internet connection, network restrictions, or other environment outside Haohin's reasonable control.
  • You fail to meet reasonable technical requirements disclosed for a particular feature.
  • Your account is lawfully restricted or terminated because of fraud, abuse, unauthorized account sharing, or a material violation of the Terms of Service.
  • Your request relates solely to exchange-rate fluctuations or fees independently charged by a bank, PayPal, card issuer, or other payment provider.
  • You attempt to abuse or fraudulently exploit this Refund Policy.

Nothing in this section excludes a refund or remedy where one is required by applicable law.

5. Technical Issues

If you experience a technical issue, please contact Haohin before requesting a refund so that we have a reasonable opportunity to investigate and resolve the problem.

We may ask for information reasonably necessary to diagnose the issue, such as:

  • Device type
  • Browser
  • Screenshot or screen recording of the error
  • Description of the issue
  • Time the issue occurred
  • Relevant account or transaction information

Temporary service interruptions, maintenance, or technical problems that are resolved within a reasonable period do not automatically qualify for a refund.

Similarly, problems caused solely by the customer's device, Internet connection, microphone, browser, operating system, or third-party environment do not normally qualify for a refund.

6. How to Request a Refund

To request a refund, contact: hello@haohin.com

Your request should include:

  • Your full name
  • Email address associated with your Haohin account
  • Learning plan purchased
  • Purchase date
  • Amount paid
  • Payment method
  • Transaction ID or payment reference, if available
  • Reason for requesting the refund
  • Supporting evidence where relevant

Haohin may request additional information reasonably necessary to verify the transaction, account ownership, or circumstances of the request.

7. Review of Refund Requests

After receiving the information necessary to evaluate a request, Haohin may review:

  • Payment and transaction records
  • Plan activation status
  • Relevant account information
  • Relevant service usage
  • Technical records associated with the reported issue
  • Communications between the customer and Haohin
  • Supporting evidence provided by the customer

Where a technical problem can reasonably be resolved, Haohin may first attempt to restore or provide the purchased service before issuing a refund, unless applicable law entitles the customer to another remedy.

Haohin will not reject an otherwise valid statutory refund or remedy solely because the customer has used part of the service where applicable law does not permit such a restriction.

8. Approved Refunds

If a refund request is approved, Haohin may issue:

  • A full refund; or
  • A partial refund where only part of the purchased service is affected and a partial refund is appropriate and legally permitted.

The appropriate remedy will depend on the nature of the issue, the portion of the service affected, applicable law, and any agreement reached with the customer.

Where appropriate, an extension of access, restoration of service, or another remedy may be offered instead of or in addition to a refund, subject to the customer's statutory rights.

9. Refund Method

Approved refunds will generally be returned using the original payment method where reasonably possible.

Bank Transfer

For purchases paid by bank transfer, Haohin may request the customer's bank account information necessary to process the refund.

The customer is responsible for providing accurate refund account information.

PayPal

Payments made through PayPal may generally be refunded through PayPal where available.

PayPal's own processing procedures, exchange rates, currency conversion rules, and applicable terms may affect the processing of the refund.

Haohin may use another mutually agreed refund method where the original payment method cannot reasonably be used and doing so is permitted by law.

10. Refund Processing Time

Once a refund has been approved, Haohin will initiate the refund within a reasonable period.

The time required for refunded funds to appear in the customer's account may depend on the customer's bank, PayPal, financial institution, currency, country, and other factors outside Haohin's direct control.

Haohin does not guarantee the processing time of a bank, PayPal, card issuer, or other third-party payment provider after Haohin has successfully initiated a refund.

11. Fees and Currency Conversion

Haohin does not charge a separate Haohin processing fee for a valid refund resulting from an error attributable to Haohin.

However, banks, PayPal, financial institutions, or other payment providers may independently impose:

  • Transaction fees
  • Currency conversion fees
  • International payment fees
  • Exchange-rate adjustments
  • Other processing charges

Such third-party charges are outside Haohin's direct control.

Where applicable law requires Haohin to bear a particular fee or cost, Haohin will comply with that requirement.

12. Duplicate Payments

If you are charged more than once for the same purchase because of a verified payment or system error, please contact Haohin promptly.

Once the duplicate payment is verified, Haohin will take appropriate steps to refund the duplicate amount.

A duplicate payment refund does not cancel the valid underlying purchase unless otherwise agreed or required by law.

13. Chargebacks and Payment Disputes

If you believe a payment was unauthorized, duplicated, or incorrectly processed, we encourage you to contact Haohin so that we can investigate the matter.

Customers may also have rights to dispute transactions through their bank, PayPal, or other payment provider.

Customers must not knowingly make false, fraudulent, or misleading chargeback claims.

Where a chargeback or payment dispute is initiated, Haohin may provide relevant transaction, account, activation, and service records to the payment provider for the purpose of responding to the dispute, subject to applicable privacy and data protection laws.

Where permitted by applicable law, access associated with a reversed or disputed payment may be suspended while the matter is being resolved.

14. Abuse of the Refund Policy

Haohin reserves the right to reject refund requests that are fraudulent or constitute an abuse of this Refund Policy.

Examples may include:

  • Creating multiple accounts to repeatedly obtain and refund paid access.
  • Providing false or misleading information in a refund request.
  • Falsely claiming that access was not provided.
  • Manipulating payment or account systems to obtain services without valid payment.

Where appropriate and permitted by law, Haohin may restrict or terminate accounts involved in fraudulent activity.

This section will not be used to deny a legitimate refund, complaint, chargeback, or statutory consumer right.

15. International Customers and Consumer Rights

Haohin serves customers who may be located in different countries and jurisdictions.

Consumer protection laws in some jurisdictions provide mandatory cancellation, withdrawal, refund, conformity, or other remedies for digital services and digital content.

Nothing in this Refund Policy excludes or restricts any consumer right that cannot lawfully be waived or limited.

In the EU, for example, online consumers generally have withdrawal rights, but the Consumer Rights Directive contains specific rules for digital content supplied without a tangible medium, including circumstances in which the right of withdrawal may be lost after performance begins with the consumer's prior express consent and acknowledgment.

Accordingly, where mandatory consumer law applicable to a customer provides greater rights than this Refund Policy, those mandatory rights will prevail.

16. Complaints About Refund Decisions

If you disagree with a refund decision, you may ask Haohin to review the matter by providing additional information or evidence relevant to your request.

Refund-related complaints can be submitted through the contact information below and will be handled in accordance with Haohin's Complaints Policy.

Nothing in this Policy prevents a customer from exercising any right to contact a consumer protection authority, payment provider, dispute-resolution body, arbitrator, court, or other competent authority where permitted by applicable law.

17. Changes to This Refund Policy

Haohin may update this Refund Policy from time to time to reflect changes in its services, payment methods, business practices, or applicable legal requirements.

The latest version will be published on Haohin with the updated effective date.

Changes will not retroactively remove refund or consumer rights that had already arisen under applicable law.

18. Contact Us

For refund requests or questions about this Refund Policy, please contact:

  • Platform: Haohin
  • Website: Haohin.com
  • Location: Ha Long, Quang Ninh, Vietnam
  • Email: hello@haohin.com
  • Phone: +84 332 173 313