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Finance & Banking

100 lessons

1Customer requests to open a bank accountFree2Customer lost card, needs urgent cash withdrawal3Customer's card was swallowed by the ATM4Credit card charged with unusual transactions5Customer wants to cancel card due to high fees6App locked after 5 incorrect password attempts7Customer's phone not receiving OTP8Customer mistakenly transferred money to a stranger9Customer accidentally clicked a phishing link10App shows error, but account was still debited11Customer demands early withdrawal of savings passbook12Wife wants to withdraw money using husband's passbook13Freelance customer has no salary statement14Customer argues about early repayment penalty15Customer with bad CIC debt still insists on borrowing16Business changed to a new director17Accountant transferred salary to wrong employee name18Company account frozen by tax authorities19Company transferred money abroad without sufficient documents20LC documents contain a spelling error21Teller discovered customer deposited counterfeit money22Customer brings torn/burnt money for exchange23Account receiving continuous suspicious money transfers (suspected money laundering)24Customer forged labor contract to apply for a loan25Employee accidentally disclosed customer's balance26Customer scolded employee for long wait time27Teller incorrectly posted customer's transaction28Customer arrived to withdraw billions without prior notice29Family member demands to withdraw money from deceased customer's account30Customer complains about being forced to buy insurance3116-year-old student wants to open a card independently32A couple wants to open a joint account33Foreigner opens an account to receive salary34Expired debit card needs renewal35Customer forgot internet banking login ID36Customer came to change phone number for OTP37App system under maintenance during peak hours38Customer tricked into transferring money to a fake police officer39Daily transfer limit is too low40Customer reports loss of physical savings passbook41Customer wants to mortgage savings passbook for a loan42Borrowing to buy a house using parents' land as collateral43Floating interest rate increased, customer came to complain44Customer requests debt deferment due to not yet receiving salary45Business check has an incorrect signature46Company requests account statement from 5 years ago47Business opens an escrow account for a project48Parent and subsidiary companies transfer money to each other49Set up dual authorization for payment orders50Business opens LC but lacks collateral51Company wants to discount export documents52Business wants to buy USD at a preferential rate53Company requests urgent bid bond issuance54Customer demands to cancel LC55Tax and internal reports differ56Mortgaged land partially affected by zoning plan57Borrowing to buy raw materials without VAT invoices58Business used loan money for the wrong purpose59Company submitted capital utilization report late60Startup company has no collateral61Business revenue decreased, causing late debt repayment62Company requests debt restructuring due to natural disaster63Customer lost phone, demands urgent app lock64Supermarket POS machine charged customer twice65Foreign customer on blacklist demands to open a card66Suspected forged notarized contract67ATM and counter withdrawals simultaneously68Fake website impersonating bank brand appeared69Customer who bought bonds demands early withdrawal70Customer wants to pledge shares for a loan71Customer demands VIP card despite insufficient balance72Cash replenishment box is missing a bundle of money73Core system crashed on month-end74Accountant miscalculated risk provision75Money transfer order stuck on Citad network76Incorrect asset information entered into the system77Customer demands last month's e-invoice78End-of-day cash count revealed discrepancy79VIP customer demands priority, no queuing80Unknown number claiming to be bank demanding fees81ATM has a broken PIN change button82Account frozen by court order83Customer wants to withdraw USD cash from account84International transfer with one wrong letter in company name85Open-ended fund lost money, customer demands full settlement86Employee's attitude recorded by customer on video87Bank unilaterally increased SMS fees without notice88Customer unwilling to accept 45-day investigation period89Business demands to borrow USD for low interest90Partner demands LC amendment close to delivery date91Bank reached limit for selling gold bars92Foreign investor wants to repatriate capital93Branch lost power during a transaction94Customer wants to disable tap-to-pay feature95Land prices dropped sharply, bank demands additional collateral96Customer demands to view ATM camera footage due to claimed money loss97Business registers for cash collection service98Foreign boss authorizes accountant to sign documents99Mother wants to open a savings account for her child100Customer questions overdraft fee

Frequently asked questions

If you are a teller or finance staff member at a bank with many Chinese customers, learning banking Chinese is very useful. Tasks such as welcoming customers, asking needs, guiding account opening, transfers, explaining exchange rates or advising products all need clear communication, and mistakes in finance can be costly.

Unlike general conversation, Chinese for banking and finance revolves around repeated transaction situations: verifying customer information, amounts, currencies, terms, interest rates and procedures. When you master these phrase groups, each transaction runs faster and correctly, building customer trust.

In addition, knowing Chinese lets you handle product questions yourself instead of relying on colleagues, and opens growth opportunities in Chinese corporate client relations — a segment with strong demand.

You do not need advanced financial terminology. Start with everyday words and phrases, practise role-play dialogues and listen and speak along with audio for 20–30 minutes daily. On Haohin, the specialized Chinese banking and finance program includes vocabulary, transaction dialogues and pronunciation-scored speaking practice for tellers, credit staff and relationship managers.

To serve Chinese customers at the bank professionally, prepare phrase groups for each transaction step below.

1. Welcoming and asking needs. Start with a greeting and questions such as “how can I help you?” or “do you want to deposit or transfer?”. Identifying the need correctly guides the customer through the right process from the start.

2. Verifying information. Learn to ask for documents, name, phone number and the purpose of the transaction. This step is mandatory for compliance, so phrase it politely but clearly.

3. Explaining rates, interest and terms. Prepare how to state amounts, currencies, today’s exchange rate, interest and validity. When figures matter, read them slowly and confirm to avoid misunderstanding.

4. Guiding procedures and products. Learn to introduce products briefly, such as savings accounts, cards or loans, and explain the next steps the customer must take.

5. Closing the transaction. Confirm completion, give the receipt number and thank the customer. A sincere thanks makes the service memorable and encourages return visits.

One tip: in banking, confirming amounts and information is a key skill, so practise confirmation questions until they feel natural. On Haohin, the banking and finance lessons simulate the real transaction process so you serve Chinese customers quickly and accurately.